Effective Date: July 26, 2026

At Berricle, customer satisfaction is our top priority. We take pride in the quality, craftsmanship, and comfort of our Chair products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist you.

Please review our complete Refund and Returns Policy below for detailed information on returns, exchanges, and refund procedures under United States consumer protection laws.

1. 30-Day Return Window

We offer a 30-Day Return Policy.

You have 30 calendar days from the date your item is delivered to request a return. Return requests submitted after 30 days from delivery will not be eligible for a return or refund.

2. Return Eligibility & Conditions

To be eligible for a valid return, your chair must meet the following requirements:

  • The item must be in unused, undamaged, and original condition as received.

  • The product must be packed in its original packaging, including all parts, hardware, manuals, and accessories.

  • You must provide a proof of purchase (such as your Berricle order number or receipt confirmation).

Note: Shipments returned without prior authorization from our customer support team will not be accepted at our return facility.

3. Step-by-Step Return Process

  1. Contact Support: Reach out to us via our 24/7 Live Chat or email us at support@berricle.shop with your order number, reason for return, and clear photos if the item arrived damaged or defective.

  2. Receive Authorization & Instructions: Once approved, our team will provide you with Return Merchandise Authorization (RMA) details, the return warehouse address, and return instructions.

  3. Ship Your Package: Carefully pack the item in its original box and ship it back using a reliable carrier service (USPS, UPS, FedEx).

4. Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Items: If you received a damaged, defective, or wrong item due to our error, Berricle will cover 100% of the return shipping cost and provide a prepaid shipping label.

  • Buyer’s Remorse / Voluntary Returns: If you are returning an item due to personal preference or change of mind, the customer is responsible for paying the return shipping fees.

  • No Restocking Fees: We do not charge any restocking fees on returned items.

5. Damaged, Defective, or Missing Items

Please inspect your package immediately upon delivery:

  • If your order arrives damaged during transit, defective, or missing components, please contact us within 48 hours of delivery.

  • Provide clear photos showing the issue along with your order details.

  • We will immediately issue a free replacement or process a full refund once verified.

6. Refund Processing Timeline

  • Warehouse Inspection: Once your returned item is delivered back to our facility during warehouse operating hours (Monday – Friday, 9:00 AM – 19:00 PM), our team will inspect it within 1 to 2 business days.

  • Refund Approval: Upon passing inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed back to your original payment method (PayPal or Stripe) within 3 business days.

  • Bank/Gateway Posting: Depending on your financial institution or card issuer, it may take an additional 2 to 5 business days for the credit to reflect on your account.

7. Order Cancellations

  • Before Processing / Dispatch: You may request to cancel your order shortly after placing it. If the order has not yet been processed or dispatched during warehouse operating hours, we will cancel it and issue a full refund immediately.

  • After Dispatch: If your order has already been handed off to our shipping carriers (USPS, UPS, FedEx), it cannot be canceled mid-transit. In this case, you may return the package once received following our standard 30-day return policy.

8. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact our team:

  • Store Name: Berricle

  • Business Address: 88 Redlands St, Springfield, MA 01104, USA

  • Phone Number: +1 413-784-8720

  • Business Email: support@berricle.shop

  • Customer Support Availability: Live Chat & Email are 24/7 Active

  • Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM